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LOGISTIC OPERATION
ADMINISTRATION
Executive-style programme that strengthens end-to-end logistics capabilities — customer & resource management, cargo distribution, tracking & tracing, warehouse & inventory control, safety & security, consolidation, facility layout, route development, and policy implementation.
Why Professionals Join
Improved Logistics Operations
Plan and control daily flows (order capture → picking/packing → consolidation → dispatch → last-mile), leverage WMS/TMS & tracking data to hit OTIF, cost and quality targets.
Strategic Thinking & Leadership
Align operations with SLAs and business goals; allocate resources and lead cross-functional teams to resolve exceptions.
Organizational Competencies
Policies/SOPs, inventory accuracy (ABC, cycle counting), safer/efficient layouts, safety & security compliance, performance measurement and continuous improvement.
Working-Adult Friendly
Weekend online format, modular progression and stackable certification.
Who Should Join
Early–Mid Career Professionals
Warehouse, transport, or 3PL/4PL coordination roles seeking structured development.
Supervisors & Team Leads
Those aiming to raise service levels, control cost and improve WMS/TMS utilisation.
Pathway to Leadership
Professionals targeting executive/supervisory roles via modular certification.
Learning Outcomes
Operational Excellence
- End-to-end planning from order capture to last-mile.
- Use WMS/TMS & tracking data to manage OTIF, cost and quality.
- Raise inventory accuracy and audit readiness.
Leadership & Stakeholders
- Align KPIs and SLAs; communicate recommendations clearly.
- Lead cross-functional teams and vendors for fast recovery.
- Data-driven decision making with practical KPIs.
Compliance & Safety
- Logistics safety & security procedures and documentation.
- Performance measurement and continuous improvement.
- Risk mitigation and exception management.
Programme Benefits
End-to-End Mastery
From CRM & resource management to routing, consolidation, inventory and policy.
Job-Ready & Tool-Oriented
Hands-on use of WMS/TMS, KPI tracking and exception management.
Process + People Focus
Combine operational methods with leadership, safety and stakeholder communication.
Improvement Mindset
PDCA/Kaizen approach for sustained gains in cost, time and service quality.
Payment Options
💼 HRD Corp Claimable (Modular)
Companies can claim training fees for approved modules via HRD Corp.
🏦 EPF Withdrawal (Modular)
Eligible learners may utilise EPF withdrawal for approved modular enrolments.
💳 Self-Pay (Modular)
Pay per module — invoices/receipts provided for each enrolment.
Programme Fees
RM 1,299 / module
Minimum 10 modules · 2 days per module · Online & Weekend Class
Certification
Advanced Professional Excellence Program (APEX)
Full-track programme certificate upon completion of all modules.
APEX by Module Certification
Module-level certificates to evidence specific competencies.
Key Modules
Module 1 · Logistics Customer Relation Management
Service quality, SLA handling and complaint resolution.
Module 2 · Logistics Resources Management
Workforce, fleet and facility planning for reliable operations.
Module 3 · Cargo Distribution Management
Network design, cross-docking and last-mile coordination.
Module 4 · Tracking & Tracing System Operation Management
End-to-end visibility, exception management and event updates.
Module 5 · Warehouse Inventory Management
Replenishment, cycle counting and accuracy controls.
Module 6 · Logistics Safety & Security Management
Risk mitigation, access control and incident response.
Module 7 · Cargo Consolidation Management
Consolidation strategies to optimise cost and capacity.
Module 8 · Warehouse Layout Design Development
Space planning, flow optimisation and storage systems.
Module 9 · Logistics Route Development
Routing heuristics, constraints and service windows.
Module 10 · Logistics Policy Implementation Management
Policy drafting, rollout, compliance and audit readiness.
We Are Excited To Meet You!
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